Our Pro Accounts offer a branding option to include your company logo.

Yes. Once you invite a tenant to apply, you can track when they receive the application, when it is filled out, and once RentScreener provides you the RentReport.

Yes. RentScreener's Portal and Application are secured by an SSL certificate. "An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key." Source: Go Daddy RentScreener has to meet specific security regulations and guidelines set by TransUnion the Credit Bureau, with that being said our rental application has bank level security.

Most agencies only look at a FICO score which is very little information to base a good decision on when renting to a tenant. TransUnion’s scoring model (ResidentScore) is created specifically for the Multi-Family industry. This means it is predictive of bad outcomes like delinquencies, bad debt, skips, and evictions. TransUnion updates their scoring model every couple of years since market conditions change. Similar to FICO or Vantage, TransUnion’s ResidentScore is in a range of 350 to 850. While ResidentScore will not completely align with the more common FICO or Vantage score, there will naturally be some correlation.

RentScreener allows you to make an informed decision while guaranteeing objectivity.

There are no fees or costs for a property manager using our Pro Accounts. You set your own application fee and a $5 convenience fee is added during the checkout process.

Typically the $5 convenience fee is paid by the tenant applying, however you can opt in your settings to have the convenience fee taken out of your payout account balance.

Typically the fee is per applicant, but this can be set in your RentScreener account settings according to your preferences.

Yes, you will receive the full amount that you set the application fee to as long as your settings are set to have the applicant pay the convenience fee. If you opt to pay the convenience fee, $5 will be deducted from your application fee during payout.

This convenience fee covers the merchant account fees, transaction fees, software and website support. This includes phone and email support.

The total amount (application fee and convenience fee) is deposited to an escrow account until all of your application fees collected are over $50.00. If your escrow account is not over $50.00, it will roll over until the next payout period.

A full payout report can be found in your RentScreener account under the payments tab. This covers the amounts that were collected to date and also any payouts that were made to you.

Twice a month on the 15th and the last day of the month, we provide a payout for your full application fee, not including the convenience fees for the applications you have received those weeks. You will receive payouts via ACH Direct Deposit, or if you opt to have a check, by mail from the escrow account with a corresponding payout ID. The payout ID will correspond with your payout report in your RentScreener account.

RentScreener is a tool to reduce the risk of rental default. It supplies the secure collection of data, the secure transaction of data and also gets real time reports from leading credit bureaus to decide the RentGrade.

In order to view a report from the credit bureau you have to go through their compliance process. If you are a property manager and manage over 10 units, visit our pricing page for more information.

We provide as much information as possible while staying inside compliance. It is illegal for a non-verified company or person to share a FICO score, therefore we do not provide it in the RentReport. However, for our Basic customers and RentGrade customers we will provide a 49 point range of their credit. TransUnion’s scoring model (ResidentScore) is created specifically for the Multi-Family industry. This means it is predictive of bad outcomes like delinquencies, bad debt, skips, and evictions. TransUnion updates their scoring model every couple of years since market conditions change. Similar to FICO or Vantage, TransUnion’s ResidentScore is in a range of 350 to 850. While ResidentScore will not completely align with the more common FICO or Vantage score, there will naturally be some correlation.

We provide the RentReport in a timely manner once an applicant applies. Our RentScreener Screening Team manually processes each application so we ask you to give us up to 24-48 business hours.

The level of risk to expect as an investor that an applicant will default in comparison to the specific property. A RentGrade can be either an A, B, C or F. Please visit our RentGrade page for more information.

A RentReport is a comprehensive report on an applicant(s) that includes the necessary information to make an informed decision when renting to that applicant in comparison to a property.

Starting on Wednesday, July 8, 2020 all TransUnion tenant-screening inquiries will result in a 'soft' inquiry instead of a 'hard' inquiry.

Soft inquiries don’t affect a consumer’s credit score, which means they can now apply to be screened without a hard inquiry’s potential negative impact on their credit report.

This change is automatic and requires no action on your part. Rest assured, TransUnion will continue to deliver the high-quality results you’ve come to expect.

You do not need to create an account to apply to a property manager or landlords application. To Apply, click the link provided by your Landlord/Property Manager or visit their website and click on their Apply Now button. Once you have located the property manager or landlord specific RentScreener Application you will begin to fill out the required fields and sections.

We recommend you utilize Google Chrome, Firefox, or Safari. Internet Explorer does not integrate with our software. Using Internet Explorer can cause multiple errors throughout the application and can allow you to submit an application that is incomplete.

Sometimes the error message can be caused due to using Internet Explorer as your browser. If this is the case, please try using Chrome, Firefox or Safari as your internet browser as these work best with RentScreener's application.

A couple things to make sure as you fill out the application:

Do NOT hit the back arrow when filling out the application. This will cause applications to be submitted incompletely with missing information.

When entering the Address Applying For, make sure to select from the drop down menu that appears and select the property. You will receive an error message if you type the entire address in the field if applying to an "active" property.

Make sure all Required Fields are filled in properly (dates are used correctly with the calendar, number amounts are correct and no special characters are used)

A red box will appear around the field that is filled out incorrectly, or that needs to be filled in.

If an error appears at the end of application when trying to submit payment, please make sure you are using a major credit card and not a gift card or prepaid card and that the information is accurate and complete.

Filling out applications from a workplace can cause error messages because the network security levels in the office/workplace may not allow for the site and payment transactions along with document uploads to go through their network. **Please fill out from your own personal computer outside of a work environment/office**

**When an application and payment is successfully submitted, RentScreener will have a message "pop up" instantaneously saying: "Thank you for applying....here is your Application Number xxxxxxx and a link to check the status of your application".**

No. This is one of the things that makes RentScreener such a useful tenant screening tool. RentScreener receives credit reporting information from TransUnion’s division ResidentScreening. As of July 8, 2020 all TransUnion tenant-screening inquiries will result in a “soft” inquiry instead of a “hard” inquiry. Soft inquiries don’t affect a consumer’s credit score, which means they can now apply to be screened without a hard inquiry’s potential negative impact on their credit report.

At this time, RentScreener only has the ability to process an application for renters who have a valid U.S. Social Security number or ITIN. Please contact the property management company or landlord you are applying with to discuss how they wish to proceed with the application process.

RentScreener's Portal and Application are secured by an SSL certificate. "An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key." Source: Go Daddy RentScreener has to meet specific security regulations and guidelines set by TransUnion the Credit Bureau, with that being said our rental application has bank level security.

Yes, if you are an applicant you have a right to a free copy of your report from the reporting agency, if you request it no later than 60 days after you receive this notice. In addition, if you find that any information contained in the report you receive is inaccurate or incomplete, you have the right to dispute the matter with the reporting agency that provided the report or through Background Data Solutions (a TransUnion Rental Screening Solutions, Inc. company) consumer relations at 1-800-230-9376 or TURSSDispute@transunion.com. Additional information about the dispute process can be found at https://www.transunion.com/client-support/rental-screening-disputes.

Once you have paid for and submitted your application you are not able to log back into our system to add or modify your application. This is due to security reasons and guidelines we have to meet, because we do collect sensitive information. You will need to contact the property management company or landlord you applied with to have them add or modify the information within your application.

This means you applied to a rental property and you were charged for the property management company or landlord’s application fee. Since RentScreener is the payment processor our name will show within your banking statement instead of the property management company or landlord you applied with.

Once you have paid for and submitted the application you will be receiving an email with a receipt of your transaction. Within that receipt you will have the applicant's name, address you applied for, application number, amount, number of applicants, receipt date, payment type, and card holder’s name.

You need to contact the Property Management Company or Landlord you applied with to request a refund. RentScreener is not authorized to process a refund to any applicant without the consent of the Property Management Company or Landlord.

Please contact the Property Management Company or Landlord to see if they have any other available rentals you may be interested in.